Frequently asked questions
The concept of memberships has been developed to see the platform as a community, where partners can directly be part of the international promotion of Tourism in Africa.
Memberships are also the way to sustain and finance the project. This system allow Heart of Africa Expedition to keep commissions and fees lower.
We actually offer 3 option of payment: bank transfer, PayPal or Credit Card.
We’re working to increase the services and new providers will be soon available.
You can request it by email at info@hoaexp.com writing in mail object: User manual.
To find your Marketplace, you can simply type in the search bar of your browser the following address https://hoaexp.com/author/[partner name].
Customers can pay:
- By PayPal;
- By Credit Card on Stripe Gateway;
- By bank transfer.
Customers will contact you directly, send enquires and bookings directly to you through your marketplace https://hoaexp.com/author/[partner name].
Also wwww.hoaexp.com show your products to users that visit the website, increasing your visibility and marketing.
For bookings and inquiries, you’ll receive a message in your dashboard, and an alert message will be sent to the email address registered.
When you interrupt the membership payments, your account will be maintained active up to 90 days but users will not be able to see your products, send enquires and buy.
If after 90 days, the member status is not up to date, your account will be deleted.
For PayPal and Bank transfers, the payments will be directly transferred to your accounts.
For the payments with credit card, they will be received by Stripe. You can connect your stripe account to your bank account for withdrawl.
Whenever you want you can update your membership, purchasing an upgrade package. In the left menu of your dashboard there is a button UPGRADE. You’ll be redirected in the page.
Write an email to info@hoaexp.com with the object: Assistance, and describe your problem. In 24h our team will be back to you.
Once you purchase the membership, your status will be updated in 24h. If you need a faster approval, please send an email to info@hoaexp.com with the Object: Membership purchased, reporting your username and email address. The first operator available will check and unlock the upgrade.